Effective Date:

8/5/2024

1. Introduction

Same Team Processing, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect. As an independent sales agency working on behalf of ISO/MSP’s (Independent Sales Organizations/ Merchant Service Providers) and ISVs (Independent Software Vendors), we adhere to the privacy policies and data protection standards established by the partners we represent. This policy outlines how we collect, use, share, and protect personal information. By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information from merchants, prospective clients, and other users:

a. Personal Information

Name

Business name

Address

Email address

Phone number

Tax identification numbers

b. Financial Information

Bank account details

Processing volume and transaction history

Credit reports (as necessary for underwriting purposes)

c. Technical Information

IP address

Browser type

Device information

d. Other Information

Information you voluntarily provide when contacting us or completing forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

Facilitating Payment Processing Services:

Connect merchants with ISO/MSPs and ISVs that best meet their needs.

Manage account onboarding and support.

Compliance and Risk Management:

Conduct due diligence, underwriting, and fraud prevention.

Ensure compliance with federal, state, and industry regulations.

Customer Support:

Respond to inquiries and provide support for existing accounts.

Marketing and Communications:

Send updates about products and services (subject to consent, where required).

4. How We Share Your Information

We share personal information only as necessary to fulfill our contractual obligations and adhere to the policies of our partner ISO/MSPs and ISVs. This includes:

Partner Processors, ISO/MSPs, and ISVs:

Sharing information to facilitate payment processing account setup and services.

Service Providers:

Third-party vendors who assist with fraud prevention, underwriting, and technical support.

Legal Compliance:

Disclosing information as required by law or to comply with legal processes.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, personal information may be transferred.

5. How We Protect Your Information

We implement industry-standard security measures to safeguard the information we collect, including:

Encryption:

Encrypting sensitive data during transmission and storage.

Access Controls:

Limiting access to personal information to authorized personnel only.

PCI Compliance:

Adhering to Payment Card Industry Data Security Standards (PCI DSS).

Continuous Monitoring:

Regularly reviewing and updating our security practices.

6. Your Privacy Choices

You have the following rights regarding your personal information:

Access and Correction:

Request access to the personal information we hold about you and correct inaccuracies.

Opt-Out of Marketing:

Opt out of receiving marketing communications by following the instructions provided in the message.

Data Deletion:

Request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal and regulatory obligations. Retention periods may vary based on:

Legal requirements

Contractual obligations

Operational needs

8. Third-Party Privacy Policies

As an independent sales agency, we operate in accordance with the privacy policies of the ISO/MSPs and ISVs we represent. For further information, please refer to the respective privacy policies of our partners.

9. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be effective immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Same Team Processing, LLC

Email: [email protected]